Mountain Cultures accepts opened product in sellable condition for return or exchange within 14 days of the sale.
All Sale Items at 20% or more discount off the regular price are final sale and do not qualify for return of any kind unless product is defective.
Contact firstname.lastname@example.org to obtain a return authorization. Instructions will be provided on where to ship the product, please clearly label the returned product with the return authorization number. Shipping on returned items will be the responsibility of the buyer.
Please ensure that you contact us before returning your product. All tags and original packaging are required for a full return to be issued. Items damaged in return shipping due to inadequate or incorrect repackaging may be charged a restocking fee of up to 30% of the purchase price. We also reserve the right to assess a restocking fee if the return does not follow the guidelines listed in our Return Policy, or if the return accrues any additional damage due to improper care or poor repackaging. Examples include (but are not limited to): pet hair, makeup stains, excessive perfume/cologne smells, missing parts or important tags, etc.
* Mountain Cultures does not accept returns on protective helmets sold in store or on-line due to insurance liabilities unless its a warranty request which in most cases is dealt with by the manufacturer itself.
* Please note we do not process any returns on Boxing Day Dec 26 & 27 * Both in store and on line.
MountainCultures.com ships internationally on a case by case scenario. For orders outside of Canada & USA. Please contact customer service to find out if we ship to your address and to receive a shipping quote. 1-587-349-1450 or email@example.com
FREE SHIPPING POLICY:
Free Shipping (Or $1 Shipping charge) may be available on some of our products in the store. Products that qualify for free shipping are not available to customers located in Alaska, Yukon, North West Territories, Nunavut and all of the Hawaiian Islands. If you live in one of these locations and you purchase an item with free shipping we will contact you with shipping quote before sending package.